A little annoyed...

I'm trying to resist venting my spleen about problems with a certain Scandinavian airline (whose name is another word for the British currency), but let me just say that I am less than happy as we were booked on a flight with them last Saturday evening and arrived at Copenhagen airport only to be told very rudely that we could not check in as our flight was cancelled and had to stand in a queue for the ticket office. After two hours in said queue, we were handed a photocopy of the contact page from the company's website and were asked to leave the airport, with no explanation given for why the flight was cancelled and nothing offered in the way of help to those who had travelled from elsewhere in Denmark, from Sweden or who were heading home to the UK. When I called the number on the page, I was told that the first flight that they could offer us was Thursday (not much use when our return flight was booked for Friday evening).

Unfortunately, all the other airlines were fully booked until Wednesday, so we had to cancel our holiday as well as the belated birthday celebration that I was due to have there. I know that this is always a risk with travelling on a low-cost carrier but an apology of some form would have made it somewhat less of a bitter pill to swallow - rather than being treated as an inconvenience.

Luckily, we were able to grab a last-minute flight to Budapest (thank you, Wizz Air!) four hours before it left and had a great few days there. And we will be attempting our UK trip again in a couple of weeks - on SAS this time.

What's that they say about telling one person after a good experience, but 10 after a bad one...?